Money-Back Guarantee
We stand behind every order. If we don't deliver, you don't pay.
When you're protected
Missed deadline
If your work is not delivered by the agreed deadline, you can claim a full refund.
Wrong requirements
If delivered work does not match your stated requirements and cannot be fixed through revision, you get a full refund.
No expert found
On the rare occasion we cannot find a suitable expert for your order, you are refunded in full immediately.
Major quality failure
If work contains fundamental errors that cannot be resolved through revision, you qualify for a partial or full refund.
Revisions come first
Most problems are quicker to fix than to refund. If something in your delivered work does not match your brief, request a free revision and your expert will correct it. If the revision still does not meet the original requirements, the money-back guarantee applies and our support team reviews your claim.
Full and partial refunds
Claims are assessed against the instructions you gave when you placed the order. A partial refund may be issued when work is delivered late but is still usable, when requirements were only partly met, or when a revision request falls outside the original scope. Requests must be made within 14 days of delivery, and the full terms are set out in our Refund Policy.
How to claim a refund
- 1Contact our support team within 14 days of delivery
- 2Provide your order number and a clear description of the issue
- 3Our team reviews your claim within 1 business day
- 4Approved refunds are processed within 5–10 business days
Frequently asked questions
When do I get a full refund?
When your work is not delivered by the agreed deadline, when we cannot find a suitable expert, or when delivered work does not match your stated requirements and a revision cannot fix it.
When is a refund partial?
When work arrives late but is still usable, when requirements were only partly met, or when the issue falls outside the instructions given at the time of the order.
How long does a refund take?
Claims are reviewed within one business day, and approved refunds are paid back to your original payment method within 5 to 10 business days.
Do I have to ask for a revision first?
Usually yes, because most problems are faster to fix than to refund. If the revision still does not meet the original brief, the refund applies.