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Common questions
Money-Back Guarantee
Full refund if we miss the agreed deadline, can't find a suitable expert, or major errors can't be fixed by revision.
Learn more →100% Confidential
Your identity, order details and institution are never shared with any third party.
Learn more →Deadline-Backed Delivery
Every order has an agreed deadline. If we don't deliver by it, you can claim a full refund.
Learn more →What to include in your message
If you need help with an assignment or want to book a tutor, tell us your subject, level (for example GCSE, A-Level, undergraduate or master's), the task or topic, and your deadline. Attach the brief or marking criteria if you have them. With that, the team can match you with a tutor or send a quote in one reply instead of several.
For an existing order, include your order number. For questions about payments, refunds or your account, use the email address you signed up with so we can find your details quickly.
Before you write
Many questions are answered on the FAQ page, including pricing, revisions and how tutors are verified. The guarantees pages set out exactly when refunds apply and how your data is protected.