Our Guarantees
Our guarantees: refunds, privacy and original work
Every FLN order comes with four core guarantees — money back, confidentiality, originality, and free revisions. No exceptions.
Money-Back Guarantee
If we miss your agreed deadline, can't find a suitable expert, or deliver work with major inaccuracies that revision can't fix, you can claim a full refund. Partial refunds are also possible. Requests within 14 days of delivery.
See full terms →100% Confidential
Your identity and order details are never shared — not with your university, not with your expert, not with anyone. UK GDPR compliant and Stripe-secured.
How we protect you →Plagiarism-Free Work
Every order is written from scratch to your exact specifications. We include an originality report with every delivery so you can verify it yourself.
Place an order →Free Revisions
Free revisions are included with every order, as long as the changes stay within your original brief. Just tell your expert what needs adjusting.
View revision policy →How to raise an issue
Contact support
Reach out via live chat or email within 14 days of delivery. Include your order number.
We review your case
Our team reviews all claims within 1 business day and works with you to find a resolution.
Resolved or refunded
We'll either fix the issue through revision or process a refund within 5–10 business days.
Order with confidence
Every order is backed by all four guarantees — no exclusions.
What the guarantees cover
The guarantees apply to every order and every tutoring booking, whatever the subject, level or deadline. They cover the three things students worry about most when they ask for help: that the work arrives on time and matches the brief, that nobody finds out who they are, and that what they receive is original.
If something goes wrong, the first step is a free revision against your original instructions. Where a revision cannot fix the problem, or the deadline was missed, the money-back guarantee applies. The full rules are in the refund policy.
Frequently asked questions
Do the guarantees cost extra?
No. Every order and tutoring booking includes the money-back, confidentiality, originality and free revision guarantees at no extra charge.
How do I know the work is original?
Each piece is written for your brief and checked for plagiarism and AI-generated text before delivery, and you receive an originality report with it.
How long do I have to raise a problem?
Contact support within 14 days of delivery with your order number. Claims are reviewed within one business day.
Will my university find out I used FLN Tutors?
We never contact or share information with your university, and your tutor does not see your name or student ID unless you choose to share it.